SiftMind Support

SiftMind is an iOS app for adults aged 18 or older, offering optional, self-guided educational exercises and reflection tools for general wellbeing. It is operated by InnovFlux Inc.

Technical support

For technical issues, contact us by email. Privacy requests may also be sent to this address.

Read our Privacy Policy before sending your request. It explains how we handle support correspondence and information you choose to send.

Email: contact@innovflux.com

To help us understand a technical issue, include your device model, iOS version, SiftMind app version, and a short description of what happened. Include only the details necessary to explain the issue. Please avoid personal health details, medical history, reflection entries, and unnecessary identifying information about yourself or others. If you include a screenshot, remove any sensitive or identifying information first.

App and exercise feedback

Use the in-app feedback feature to report concerns about the app or its exercise content, including an unsafe prompt. This feature uses Firebase to send your report to us. Feedback is separate from the exercise entries saved on your device. Avoid including personal health details, reflection history, or unnecessary identifying information. See the Privacy Policy for details.

Privacy and your data

Can support access my saved exercise entries?

Your exercise entries are stored on your own device. InnovFlux Inc. cannot read, remotely retrieve, correct, or delete those local entries. Information you deliberately send as feedback or in an email is handled separately.

How do I delete my app data?

In SiftMind, use Settings & Privacy → Delete My Data to delete saved exercise history, saved plans, local feedback copies and pending reports, and local age-verification, disclaimer acknowledgement, and Terms acceptance records. You will need to complete the age, disclaimer, and Terms acceptance steps again.

The app also attempts to delete your Firebase anonymous feedback account. If that step cannot finish, it saves the pending step and offers a retry. This action does not delete previously submitted Firebase feedback, support correspondence, or separate device-backup copies. Read the Privacy Policy for the full deletion and retention details.

How do I make a privacy request?

Email contact@innovflux.com about personal information we receive through submitted feedback or support. Include only the information needed to describe your request. We may ask for limited information to verify your identity. Local exercise entries are managed through the app or device controls.

Support limits and urgent help

Product support does not provide mental-health support, counselling, diagnosis, treatment, or emergency help. SiftMind is not a medical device and does not replace professional care. Sending an email does not establish a clinician–patient or therapist–client relationship.

Your entries, ratings, and support messages are not monitored for emergencies. Do not expect an immediate response or rely on the app or support inbox to detect danger, alert another person, or send help.

If you or someone else is in immediate danger or experiencing a medical emergency, contact local emergency services or go to the nearest emergency department. For urgent emotional support, contact a local crisis service that operates in your country or region. Do not wait for SiftMind support to respond.

Every exercise is optional. Some steps require an answer to continue; you can stop at any time without finishing the exercise. Stop if an exercise increases distress or feels unsafe. For further information, read the Medical and Wellbeing Disclaimer and Safety Guidance.